Salary: £9,940.40 per annum
Location: Crayford
Hours: 15 hours per week, Monday to Sunday
Application deadline: 7 September 2026
Interviews will be on: 14 September 2026
Are you a friendly, reliable and hands-on person looking for an opportunity to work as part of a busy superstore team?
About the role
As a Superstore Assistant, you will provide general support across the superstore, helping the team deliver excellent customer service, maintain a well-presented shop and maximise income for ellenor.
This is a varied, hands-on role where no two days are necessarily the same. You will support the team with operating tills, serving customers, filling and merchandising the shop, processing and moving stock, supporting the warehouse and assisting with ecommerce activity. You will work closely with the Superstore Manager and wider team to ensure the superstore runs smoothly and effectively.
You will be an important part of the team, helping wherever needed and ensuring customers, donors and volunteers receive a positive experience.
ellenor is a hospice charity in Gravesend providing palliative and end-of-life care within the local community. At ellenor, we value inclusivity and focus on providing high-quality services with compassion and care.
We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance programme, discount schemes, a generous annual leave allowance, and much more.
Key responsibilities for the role include:
- Provide general support to the Superstore Manager and wider superstore team.
- Operate tills and process customer transactions accurately and efficiently.
- Deliver excellent customer service and create a welcoming environment for customers and donors.
- Fill and replenish the shop floor, ensuring stock is presented attractively and the shop is kept well stocked.
- Sort, price, prepare and process donated stock in line with ellenor procedures.
- Support merchandising and the presentation of stock to maximise sales.
- Assist with moving stock between the shop floor, warehouse and ecommerce areas.
- Support the warehouse team with receiving, sorting, organising and preparing stock.
- Assist the ecommerce team with identifying, preparing and processing suitable items for online sale.
- Help maintain a clean, tidy and safe shop, warehouse and working environment.
- Support Gift Aid processes and encourage eligible donors to participate.
- Assist with stock rotation and ensuring stock is allocated to the most appropriate sales channel.
- Support promotions, campaigns and other activities designed to increase income.
- Work alongside volunteers, providing support and guidance where appropriate.
- Follow all health and safety, security and operational procedures.
- Assist with opening and closing duties as required.
- Be flexible and willing to support different areas of the superstore depending on operational needs.
- Undertake any other reasonable duties required by the Superstore Manager
Essential requirements for the role:
- Experience in a retail, customer service, warehouse or similar environment is desirable.
- Good customer service and communication skills.
- Friendly, approachable and able to work well with customers, colleagues and volunteers.
- Good organisational skills and attention to detail.
- Reliable, flexible and willing to get involved in all areas of the superstore.
- Ability to work as part of a team and independently when required.
- A positive and proactive attitude.
- Comfortable working in a busy, hands-on environment.
- Willingness to learn new skills, including till operation, stock processing and ecommerce.
- Understanding of health and safety requirements
UK Immigration:
ellenor is not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future.
How to apply
By online application only. Please note: CVs without a cover letter will not be considered.
Applications will be reviewed, and interviews conducted on an ongoing basis. Therefore, if you are interested, kindly submit your application at your earliest convenience as the vacancy may close prior to the closing date.
Additional Forms
For those who may require a reasonable adjustment at interview or during employment, you may download and complete the disability adjustment form and submit it alongside your application.
We only ask applicants to disclose convictions which are not yet spent under the Rehabilitation of Offenders Act 1974. If you need to check if you need to declare a conviction to us you may check this online here.
You can complete the form online here.
If you require any assistance during this process please email HR at HR@ellenor.org or call 01474 538 555.
