Health Care Assistant – Flexibank

Night Shifts - depending on patient’s family requirements.

£20,374 - £21,312 (depending on experience.)

Hours: Working a 9 hour shift pattern.

 We are looking for Flexibank Healthcare Assistants who are passionate about supporting patients and families overnight in their own home when they are nearing End of Life or having a crisis.  You will support and enable families to cope by giving them some respite overnight. This role will require lone working.

Are you passionate about ensuring patients and their families receive the best possible care in their own home, both for symptom control and psychological support?

ellenor Hospice is a charity and a specialist palliative care provider for adults and children in Dartford, Gravesham and Swanley, and for children across the London Borough of Bexley. The organisation provides the majority of its care in the patients home with a comprehensive Hospice at Home Service, in addition we have an inpatient ward and a range of Wellbeing and Therapeutic services that support patients and families.

You will be required to work a 9 shift pattern, in line with the needs of the family. Successful applicants will be given training around supporting patients receiving end of life care.  

This post is subject to Enhanced DBS clearance.

For informal enquiries please contact hr@ellenor.org

To apply please upload a CV with a supporting statement or complete an application form and submit via the “Apply” button. Please ensure all aspects of the person specification are addressed in the application.

Closing date 8th June 2023

ellenor is an equal opportunities employer and is committed to providing a fair and equitable workplace, where everyone is treated equally without discrimination.

Opportunity in Palliative Care

Do you have a passion for ensuring patient and their families receive the best possible support when facing a life limiting condition? Come and be part of something amazing.

Are you a General Practitioner or doctor interested in developing further your skills in palliative medicine?

Position: Specialty Doctor -Adult Services

Salary scale: NHS Specialty Doctor Scale (depending on experience and current payscale) plus on call and weekend payments

Hours: flexible to suit your work life balance includes on calls weekdays and weekends, possibility for school hours available.

You must have full GMC registration, with at least 4 years postgraduate medical experience. We welcome applications from multiple specialties including General Practice.

ellenor is the provider of all-encompassing hospice care for both adults and children living in North Kent and Bexley.

An exciting opportunity has arisen to join our clinical team at ellenor proving specialist palliative care to adults with a life limiting conditions across Dartford, Gravesend and Swanley. Medical input for our childrens service is via the tertiary centres and the childs GP.

We are looking for experienced doctors capable of delivering high quality patient care with opportunities within our Inpatient Ward, Outpatient clinics and across our Adult Community Services. You will work as part of our medical team providing specialist palliative care support; working alongside our muti professional team of experienced nurses and therapists focussed on enhancing quality of life. Involvement in teaching and audit/research is required, along with participation in the on call and weekend rota.

Reporting to the Director of Care, you will also work in conjunction with Supportive Care UK who provide Consultant input and educational support and development. In addition, you will receive monthly clinical supervision from experienced palliative care consultants via Supportive Care UK.

NHS Pension scheme members can transfer in their pension. An enhanced DBS will be arranged.

For an informal discussion, contact Linda Coffey Director of Care on 01474 320007.

For further information please download our Recruitment Guidance and Job Profile here.

To apply please submit an application form or cv with a supporting statement.

Please contact hr@ellenor.org or phone 01474 320007 ext 1220 should you require further general information.

Closing date:   Wednesday 14^th June 2023

ellenor is an equal opportunities employer and is committed to providing a fair and equitable workplace, where everyone is treated equally without discrimination.

ellenor is a charity registered in England and Wales (1121561), and a company limited by guarantee (6302132). Registered office at Coldharbour Road, Gravesend, Kent. DA11 7HQ

Assistant Manager

Location: Crayford

Salary: £10.42 per hour

Hours: 22.5 and 15 hours per week (Rotated weekends and one other day)

Looking for a new challenge that will make a real difference to your local community?

ellenor are looking for 2 Assistant Managers in our Crayford shop.  This role is a perfect starting point for someone looking for autonomy and responsibility and a career in charity shop management. The successful candidate must have charity retail experience and will have creative merchandising, promotional and people management skills.

Hard working, with a flexible approach to work this is the perfect opportunity for those first steps in management or a home for you to use your experience gained in charity retail to really make an impact on this wonderful organisation.

In return we offer a supportive working environment with ongoing training and personal development.

This post will be subject to a basic DBS clearance.

To apply please visit the Join our Team page on our website at www.ellenor.org. Please submit an application form via the ‘Apply’ button by saving the application form and uploading. Alternatively, please submit your cv along with a supporting statement. Without the supporting statement your application will not be considered. Please contact hr@ellenor.org or phone 01474 538555 should you require any further information.

Closing date: 7^th June 2023

Interview date: 14^th June 2023

ellenor is an equal opportunities employer and is committed to providing a fair and equitableworkplace, where everyone is treated equally without discrimination.

ellenor is the operating name of Ellenor Lions Hospices a charity registered in England and Wales (1121561), and a company limited by guarantee (6302132). Registered office at Coldharbour Road, Gravesend, Kent. DA11 7HQ

SALARY:

£33,871-£37,011 depending on experience

LOCATION: Fundraising Office currently at Swanscombe (DA10 0AB) whilst we undergo a build project at our Hospice (DA11 7HQ) 2 days per week with the remainder working from home.

The role: 

We are recruiting an exceptional and experienced fundraiser to work closely with the Head of Supporter Engagement to lead our Area and Events Team and manage the growth of ellenor’s community and event fundraising income, which has a current annual target of approximately £400,000 per year. We are looking for someone whose ambition can match ours and join us as we focus on continue to build strong relationships within the community we serve.

The Supporter Engagement Manager will be responsible of delivering this annual income target and will devise and implement strategies to build and manage relationships across our community, work creatively to establish new and develop existing income streams from all channels of income and invest their time appropriately to developing their team.

You will be comfortable working independently and organising your own pipeline in line with fundraising targets, as well as collaborating with other team members and leading on larger applications. You will ensure that your work is accurately recorded within our established team processes and on our customer relationship database Donforflex.

You'll be ready to take on responsibility for the line management of a team, including coaching, mentoring and promoting a positive, encouraging and supportive work environment.

Main Duties and Responsibilities

Income Generation:

• Raise agreed levels of income from community and events fundraising.
• Review, develop and implement a portfolio of community activities as well as researching and budgeting according to generate long-term and sustainable income.
• Work with the Head of Supporter Engagement to deliver a community fundraising strategy to increase income significantly over the next 3 years.
• To recruit new supporters, volunteers, and fundraising groups.
• Keep donors and our organisation at the heart of your decision making in order deliver the best possible outcomes for both.

Management, Leadership and Financial Reporting

• Manage, support and lead an Events and Area team of five, setting objectives and managing appraisals.
• Set development plans for all direct line reports and ensure KPI’s are managed and delivered.
• Develop positive and effective internal relationships with the Marketing Team, the Care Teams and Retail Team. Identify opportunities to increase income from within the organisation through collaborative working.
• Manage and develop appropriate marketing materials for supporters to use in their fundraising.
• Ensure all aspects of donor care and relationship building are given the appropriate attention to the stewardship of all community fundraising supporters.
• Evaluate current processes and procedures and make suggestions for ongoing improvements.
• Drive innovation and keep up to date on sector trends, using this information to drive the development of new projects.
• Manage all financial management and budget planning with monthly analysis and reforecasting of income and expenditure.

General Responsibilities

• To follow the Fundraising Regulations at all times.
• To undertake mandatory training as required by ellenor and participate in appropriate education, learning and development.
• Maintain confidentiality of all information acquired. This includes supporters, patients, carers, staff and volunteers.
• To undertake an appraisal annually and, through self-development, continuously update and improve knowledge and competencies.
• To respect and guide all volunteers utilised in your area and to develop effective working relationships including, when requested by management, providing regular feedback on their performance.
• To take responsibility for being up to date with current policies and procedures and to adhere to these.
• Co-operating fully in the introduction of any new technology and new methods of working as appropriate. Strive to have a high level of IT literacy.
• To promote at all times ellenor’s aims and values.
• To be aware of guidelines stated in staff handbook and all relevant policies and procedures
• Keeping up to date on key trends, best practice and fundraising law.
• Any other duties that may be reasonably requested.

Personal Specification

Essential

• Extensive experience in a fundraising environment with significant experience within Community or Events fundraising.
• Strong track record of establishing Community Fundraising or Event functions from the ground up, generating growth of income and awareness.
• Successful and proven experience of budget management with the ability to plan and implement budgets and taking immediate remedial action if necessary.
• Demonstrable experience of creating and developing relationships with local individuals, Community Groups, Supporter Groups and Volunteers.
• Excellent organisational skills and the ability to assess, prioritise and manage a varied and demanding workload.
• Excellent IT skills with a good working knowledge of MS Office programmes.
• Tactful and respectful of all the people you will come in to contact with.

Desirable

• Experience of using Donorflex or a similar Customer Relationship Management system.
• Excellent communication skills, including creating written proposals, as well as public speaking and networking.
• Entrepreneurial self-starter and leader with creativity, initiative and confidence.
• Motivated by working in a target driven environment and as part of a team.
• Successful track record of managing staff and volunteers in an inspiring and motivating way, leading by example and committing to staff development.
• Highly effective influencing skills to ensure effective outcomes from internal and external communication stakeholders in relation to fundraising.
• Excellent ability to understand and analyse financial reports.
• Excellent report writing skills, using multimedia to highlight both potential and achievement to varied audiences.
• Experience of preparing and presenting budgets and a working knowledge of charitable financial accounts.
• Ability to work independently under own initiative as well as part of a team.
• Able to meet objectives and tight deadlines under pressure.
• Capacity to work to targets and plan workload accordingly.
• Experience of working in a hospice setting.

Values and Alignment

• A clear understanding and empathy with the issues and challenges that the hospice movement and its beneficiaries face.
• An individual who is a warm, compassionate personality able to gain the trust of co-workers and external stakeholders alike.
• High level attention to detail with a methodical approach to tasks.
• Strong belief and enthusiasm for ellenor’s aims and mission.
• Prepared to work in line with our values.
• A willingness and ability to be aligned to our vision and mission and be an advocate for ellenor.
• A commitment to Equal Opportunities.
• A practical “can-do” attitude approach to working with limited resources.

Requirements of the role

1. The right to work in the UK
2. This post is subject to a police check of previous criminal convictions with the Disclosure and Barring Service

Health and Safety

The post holder has responsibility to take reasonable care of self and others in relation to managing risk, health and safety and will be required to work within the appropriate policies and procedures.

This job description is not intended to be restrictive but is an outline of the main duties.  The job description will be reviewed periodically to take into account developments in the organisation, department or role.

General:

• Adapts and develops in line with the changing needs of the role,
• Acts as an ambassador for ellenor in order to raise the profile of the organisation at a local, regional and national level, as required,
• To maintain up to date mandatory and essential to role training
• Works flexibly across sites and departments from time to time as may be requested by their managers,
• Undertakes other duties commensurate with the seniority of the post as may be requested by their managers,
• To follow all policies and procedures,
• The work within own professional Code of Conduct at all times (Registered clinical staff only)
• To be aware of the staff values of the ellenor and to behave as a fit representative.
• To follow all policies and procedures,

• The work within own professional Code of Conduct at all times (Registered clinical staff only)
• To be aware of the staff values of the ellenor and to behave as a fit representative.

Please send your completed application form and supporting statement to hr@ellenor.org

Salary: £25,203- £28,366

We are recruiting an experienced fundraiser or salesperson to work in our Supporter Engagement Team. Generating income across all areas of community fundraising; individual fundraisers, groups, and schools who plan their own activity in aid of us as well as digital fundraisers. With the support of the Supporter Engagement Manager, the Senior Supporter Engagement Officer will be responsible for developing, implementing, and delivering the Area Fundraising budget.  Alongside this, they will support the delivery of the Events budget. 

Main Duties and Responsibilities

• Keep donors and our organisation at the heart of your decision making in order deliver the best possible outcomes for both.
• Meet agreed income targets from donors.
• Develop our fundraising activities on digital platforms including JustGiving, Facebook Fundraisers and others.
• Work collaboratively with the wider Fundraising Team to meet the needs of our donors and our organisation.
• Develop plans to keep supporters engaged and actively continuing to support ellenor, to generate long-term sustainable income.
• Work with our Marketing Team to generate engagement with your fundraising activities, create appropriate marketing materials, and support the building of case studies.
• Represent ellenor by attending presentations, talks, tours, meetings, and pitches.
• Develop positive and effective internal relationships. Identify opportunities to increase income from within the organisation through collaborative working.
• Stay up to date and adhere with Fundraising Regulations and other relevant governing bodies at all times.
• If appropriate in terms of the postholder’s experience or personal development, line manage the Supporter Engagement Officer role/s within the Supporter Engagement Team. Set development plans for all direct line reports and ensure KPI’s and objectives are managed and delivered.
• Maintain accurate records of your activities onto our database.
• Develop respectful relationships with fundraising volunteers to give them guidance, support and advice to maximise their potential. Where requested, provide regular feedback on performance.
• Work in partnership across the Fundraising team on any aspects of fundraising when required, as directed by your line manager.
• Undertake mandatory training as required by ellenor and participate in appropriate education, learning and development.
• Support and maintain a working environment that is respectful and positive.
• Maintain confidentiality of all information acquired. This includes supporters, patients, carers, staff and volunteers.
• Undertake an appraisal annually and, through self-development, continuously update and improve knowledge and competencies.
• Take responsibility for being up to date with current policies and procedures and to adhere to these.
• Co-operate fully in the introduction of any new technology and new methods of working as appropriate. Strive to have a high level of IT literacy.
• Promote at all times ellenor’s aims and values.
• Be aware of guidelines stated in staff handbook and all relevant policies and procedures.
• Take on any other duties that may be reasonably requested.
• Deliver key events, campaigns and projects working towards our strategic Objectives.
• Actively contribute to a culture of resourcefulness and best practice to make the best use of time, skills, and expenditure.
• Be able to see opportunities that align with the needs of ellenor
• Be responsible for your own administration.

Personal Specification

Essential

• A minimum of 2 years an income generation role e.g. fundraising or sales.
• Someone who thrives on delighting supporters/customers.
• Tactful and respectful of the various people you will come in to contact with.
• Able to create meaningful stewardship plans to take those you account manage through a journey of discovery about our organisation its activities.
• Knowledgeable about the use of data to source income.
• Able to manage a demanding workload through great planning and organisational skills.
• Able to demonstrate the management of complex projects.
• Able to communicate your plans and their progress with stakeholders.
• Able to assimilate information from a variety of sources.
• Excellent IT skills with a good working knowledge of MS Office programmes.
• Ability to work independently under own initiative as well as part of a team.

Desirable

• Experience of completing successful digital fundraising campaigns.
• Experience of using Donorflex or a similar Customer Relationship Management system.
• Able to monitor and report against income and expenditure.
• Excellent communication skills, including creating written proposals, as well as public speaking and networking.
• Entrepreneurial self-starter and leader with creativity, initiative and confidence.
• Motivated by working in a target driven environment and as part of a team.
• Successful track record of managing staff and volunteers in an inspiring and motivating way, leading by example and committing to staff development.
• Highly effective influencing skills to ensure effective outcomes from internal and external communication stakeholders in relation to fundraising.
• Capacity to work to targets and plan workload accordingly.
• Experience of working in a hospice setting.

Internal Key relationships

• Heads of departments
• Managers and Service Delivery Leads
• Trustees
• Marketing Team
• Supporter Care Team
• Education Team
• Wider Fundraising Team

External Key relationships (this list is not exhaustive but identifies some of the key stakeholders)

• Individual supporters and donors
• Groups
• Education providers
• 3^rd party event providers
• Suppliers
• 3^rd Sector Community

Health and Safety

The post holder has responsibility to take reasonable care of self and others in relation to managing risk, health and safety and will be required to work within the appropriate policies and procedures.

This job description is not intended to be restrictive but is an outline of the main duties.  The job description will be reviewed periodically to take into account developments in the organisation, department or role.

Values and Alignment

• A clear understanding and empathy with the issues and challenges that the hospice movement and its beneficiaries face.
• An individual who is a warm, compassionate personality able to gain the trust of co-workers and external stakeholders alike.
• High level attention to detail with a methodical approach to tasks.
• Strong belief and enthusiasm for ellenor’s aims and mission.
• Prepared to work in line with our values.
• A willingness and ability to be aligned to our vision and mission and be an advocate for ellenor.
• A commitment to Equal Opportunities.
• A practical “can-do” attitude approach to working with limited resources.

General:

• Adapts and develops in line with the changing needs of the role,
• Acts as an ambassador for ellenor in order to raise the profile of the organisation at a local, regional and national level, as required,
• To maintain up to date mandatory and essential to role training
• Works flexibly across sites and departments from time to time as may be requested by their managers,
• Undertakes other duties commensurate with the seniority of the post as may be requested by their managers,
• To follow all policies and procedures,
• The work within own professional Code of Conduct at all times (Registered clinical staff only)
• To be aware of the staff values of the ellenor and to behave as a fit representative.
• To follow all policies and procedures.
• The work within own professional Code of Conduct at all times (Registered clinical staff only)
• To be aware of the staff values of the ellenor and to behave as a fit representative.

Please send your completed application form and supporting statement to hr@ellenor.org