Education and HR Co-ordinator

Salary: £25,339 per annum

Location: ellenor Hospice, Gravesend

Hours: 37.5 hours per week

ellenor is a specialist palliative care provider for adults and children in Dartford, Gravesham and Swanley and for children in the London Borough of Bexley and Southwest Kent. The organisation has Inpatient and Day Therapy facilities at Gravesend, a comprehensive Hospice at Home service and a range of outpatient and community services all supported and delivered through a multi-disciplinary team approach. This is available 24 hours a day, 365 days a year.

Role Purpose:

The Education and HR Coordinator will deliver high quality administrative and co-ordination support across Education and HR function, enabling effective training, development and workforce processes across the organisation. The role will include:

· Training Delivery Support: Assist with the organisation and co-ordination of training events (virtual and in-person) to ensure efficient scheduling and professional delivery.

· Data Management and Reporting: Collect, maintain, and analyse education and HR data to produce reports that support decision-making, departmental effectiveness and continuous improvement.

· HR Support: Assist with HR processes such as induction, onboarding, mandatory training compliance, and performance management through providing accurate and timely data and administrative input.

· Communication and Coordination: Act as a central point of contact for education and HR related queries, providing clear and professional responses to staff and external partners.

· Knowledge Management: Maintain clear ‘How To’ process guides and ensure the education network drive is structured and accessible.

· Cross-Team Collaboration: Provide administrative support to other teams within ellenor as required, in line with organisational priorities.

Duties and Responsibilities:

Administrative Support

· Schedule and coordinate training sessions (virtual and face-to-face) using platforms such as Eventbrite, ensuring smooth delivery and accurate attendance records.

· Support HR to plan and deliver corporate induction, and other in-house training sessions, including logistics, communication, and documentation.

· Book venues for in-person training and ensure all logistical arrangements are in place.

· Circulate training announcements internally and externally to ensure timely bookings.

· Arrange attendance for ellenor staff at internal and external training sessions.

· Send booking confirmations and training links to participants; provide facilitators with sign-in sheets and attendee numbers prior to sessions.

· Proofread and format documents using ellenor templates to maintain professional standards.

· Assist with Performance Management Processes by providing training data and insights to HR to inform appraisals, development plans, and succession planning.

· Coordinate annual clinical student and trainee placements by managing the Placement Calendar and liaising with relevant universities to ensure smooth scheduling and compliance.

Record Keeping and Compliance

· Maintain accurate records of all training bookings and issue certificates to attendees.

· Monitor mandatory training compliance across departments, inform managers of non-attendance, providing reports on completion rates and maintain a compliance log.

· Ensure all data and records are kept up to date and stored securely.

Data Management and Reporting

· Collate, clean, and analyse training data to support management reporting.

· Prepare reports for collaboration training and other projects.

· Organise training timetables for funded collaboration projects.

· Gather and record feedback following training sessions.

Technology and IT Support

· Use organisational software systems to manage training and HR processes effectively.

· Provide technical support (where required) during online training sessions and troubleshoot issues promptly.

Financial Administration

· Process invoices and purchase orders: submit for approval to the Practice Development Lead and forward approved documents to Finance.

· Support with grant application where applicable to support staff training.

· Assist external facilitators with administrative tasks for funded projects.

Development, Education and Training:

· Ensure all mandatory training requirements are met and kept up to date for the role.

· Maintain an up-to-date Microsoft Outlook calendar, clearly reflecting work commitments, annual leave, and training attendance.

· Ensure all education and training activities comply with HR policies and contribute to organisational objectives for people development.

Internal Communication:

· Promote ellenor’s vision, values, and strategic objectives in all interactions.

· Use established communication channels to stay informed and engaged with organisational updates and service developments.

Health and Safety:

· Take reasonable care of your own health and safety and that of others who may be affected by your actions.

· Comply with all relevant health and safety policies, procedures, and risk management practices.

· Actively contribute to maintaining a safe working environment for staff, volunteers, patients, and visitors.

· Deliver any safety objectives set by your manager as part of your role responsibilities.

General

· Represent ellenor professionally and in line with its philosophy and values.

· Maintain confidentiality in accordance with organisational policy.

· Keep up to date with hospice policies and procedures as outlined in the staff handbook and policy library.

Download Education and HR Co-ordinator Job Description